Last Updated: January 5, 2017
Our primary goals in collecting information are to provide and improve our Services and to enable you to enjoy and easily navigate our Services. We also use some of your information to contact you, as described in our Terms of Service. If you are using the Sites, you expressly agree that you are hereby opting-in to receiving email newsletters about our cleaning services, Company promotions, news in the customer community and other communications, according to Canada’s Anti-Spam Legislation (CASL). If you decide at any time that you do not wish to receive information from us any longer, please follow the unsubscribe instructions provided in the applicable communications. There may however be some administrative communications that we have to send you from time to time, from which you cannot unsubscribe.
1. What Types of Information Do We and Our Third Party Service Providers Collect From You?
Personal Information is information such as your name, tied to a postal address, telephone number, email address, and date of birth, or other data that, when taken together, can uniquely identify you. Personal Information also includes certain sensitive information related to your finances or, for business accounts, related to the finances of your employer, such as a credit card number or other payment account number (including the three (3) or four (4) digit validation code for your credit card). In order for you to take advantage of the services provided through the Sites, we may require that you furnish Personal Information or, for business accounts, that your employer furnish Personal Information for you. We and our third party service providers collect your Personal Information when you voluntarily provide it to us or, for business accounts, when your employer provides it to us.
Non-Personal Information (or “Non-Personal Information“) is aggregated information, demographic information and any other information that does not uniquely identify you. We and our third party service providers may collect your Non-Personal Information, including information about the device you are using in accessing and/or using the Sites, information from referring websites, and your interaction with the Sites. We and our third party service providers may also aggregate Personal Information in a manner such that the end-product does not uniquely identify you or any other user of the Sites, for example, by using Personal Information to calculate the percentage of our users who have a particular telephone area code. This collective information constitutes Non-Personal Information.
IP Addresses are the Internet Protocol addresses of the computers that you are using. Your IP Address is automatically assigned to the computer that you are using by your Internet Service Provider (ISP) and is identified and logged automatically in our server log files whenever you visit the Sites, along with the time(s) of your visit(s) and the page(s) of the Sites that you visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many websites.
Location Information. We may obtain information about your physical location, such as by use of GPS and other geolocation features in your device, or by inference from other information we collect. For example, your IP Address indicates the general geographic region from which you are connecting to the Internet.
2. How Do We and Our Third Party Service Providers Use Information Collected From You?
Personal Information. We and our third party service providers may use your Personal Information and any third party’s Personal Information that you may provide, as applicable:
• to process your registration on our Sites, including verifying your information to ensure its accuracy and validity.
• to fulfill your requests (e.g., to allow you to order cleaning services and have it delivered to you, or to provide you with information that you request).
• to fulfill your purchases (e.g., to process credit card payments in connection with your cleaning order).
• to customize content on our Sites.
• to send you important information regarding the Sites, such as certain changes to our terms, conditions, policies and/or other administrative information. Because this information may be material to your use of the Sites, you may not opt out of receiving such communications.
• for our internal business purposes, such as data analysis, audits, developing new products, enhancing our website, improving our services, identifying usage trends and determining the effectiveness of our promotional campaigns.
Non-Personal Information. Because your Non-Personal Information does not personally identify you, we and our third party service providers may use such information for any purpose. For example, we may work with third parties for the purpose of advertisement delivery on the Sites, including online behavioral advertising (“OBA”) and multi-site advertising. The Non-Personal Information collected about your visits to the Sites may be used by third parties in order to provide advertisements about goods and services of interest to you. These third parties may also set cookies or web beacons to assist with advertisement delivery services. If you would like to obtain more information about these practices, or if you would like to opt out of targeted advertising from participating advertisers, please contact us at firstname.lastname@example.org.
In addition, we reserve the right to share your Non-Personal Information with our affiliates and with other third parties, for any purpose. In some instances, we and our third party service providers may combine Non-Personal Information with Personal Information. If we do combine any Non-Personal Information with Personal Information, the combined information will be treated by us as Personal Information hereunder (as long as it is so combined).
3. We will not share any Personal Information that we have collected from you except as described below:
Information Shared with Our Services Providers. We may engage third-party service providers to work with us to administer and provide the Services, such as cleaning services and products you order. Such third-party service providers have access to your Personal Information only for the purposes of providing services on our behalf and are expressly obligated not to disclose or use your Personal Information for any other purpose.
Information Shared with Third Parties. We may share aggregated information and non-identifying information with third parties for industry research and analysis, demographic profiling and other similar purposes.
Information Disclosed in Connection with Business Transactions. Information that we collect from you, including Personal Information, is considered to be a business asset. As a result if we go out of business or enter bankruptcy or if we are acquired as a result of a transaction such as a merger, acquisition or asset sale, your Personal Information may be disclosed or transferred to the third-party acquirer in connection with the transaction.
Information we Disclose With Your Consent or at Your Request. We will share your Personal Information with third-party sites and platforms, such as social networking sites, if you have expressly requested that we do so.
4. Other Important Notices Regarding Our Privacy Practices.
Security of Information. We take reasonable measures to protect the information that we collect from or about you from unauthorized access, use or disclosure. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. We cannot guarantee the absolute security of any information.
Identity theft and “phishing” are of great concern to us. Safeguarding your information to help protect you is a top priority for us. We won’t ever request Personal Information from you through unsolicited emails, text messages or phone calls. If you suspect someone is trying to obtain your Personal Information by impersonating us or misleading you, please contact us at email@example.com.
Unsubscribe. If you do not wish to receive marketing-related emails from us, you may unsubscribe from receiving them by clicking on the “unsubscribe” link at the bottom of any of those emails. You may also unsubscribe from receiving order updates via text by texting “STOP” to +1(866) 531 4631.
Note Regarding the Use of the Site by Children. Under no circumstances are the Sites directed to and/or intended for use by individuals under the age of eighteen (18). Such individuals are prohibited from using the Sites and should not provide Personal Information through the Sites.
Disclaimer. If you choose to access the Sites, you do so at your own risk, and are responsible for complying with all applicable laws, rules and regulations. We may limit the availability of the Sites, in whole or in part, to any person, geographic area and/or jurisdiction we choose, at any time and in our sole discretion. By using the Sites and submitting any Personal Information, you consent to the transfer of Personal Information to other countries, which may provide a different level of data security than your country of residence provides.
634 Colby Drive, Suite 1
Please note that email communications will not necessarily be secure; accordingly you should not include credit card information and/or other sensitive personal information in your email correspondence with us.