HelloClean is a service that simplifies the lives of people who are seeking help with their cleaning tasks. We believe that a clean space is the secret to a happy and healthy living environment. We are bringing customers the convenience and affordability of a service that we all can enjoy. Book the hours you require and start enjoying the more important things in life.
The quality of our HelloClean professionals is our top concern. Every prospective HelloClean cleaner must pass a Family Watchdog screening and meet specific qualifications and criteria. If cleaners don’t perform, they no longer can clean with HelloClean.
We understand this can happen! However, you will be charged a 50% lockout fee to cover your cleaners time. If you ever need to cancel or reschedule a clean, you must give 24 hours written notice prior to the booking.
We accept all major credit cards including Visa, MasterCard and American Express. Select “Book Now” and you will be prompted to enter your customer details along with your credit card information on the last page of the checkout process.
We do not accept payments via cash or cheque. Our transactions are processed online to ensure safe, secure transfer of payment — and to automatically apply our HelloClean 100% Happiness Guarantee in the event that you aren’t satisfied with your cleaning professional.
Once you press “Book a Clean”, you will be prompted to select your cleaning appointment day and time. Once you complete your selection and customer details, you will be able to select another appointment and can then add multiple cleaning appointments to your checkout.
If a client needs to cancel a scheduled appointment, they must provide the company with at least 24 hours advance notice. If the company does not receive the 24 hour advance cancellation notice, you will be charged 50% of your appointment cost. Your appointment will then be marked as complete and the cleaner will receive payment in full.
If you don’t hear back from us within 24 hours, we appolgize.
We thrive to get back to all inquires and messages within the hour, however sometimes we can not guarantee this response time.
We understand that it can be frustrating to leave a message and not receive a response right away. There is a chance that our web server or phone system is temporarily without access to the internet or email and simply cannot respond to you at the moment.
Troubleshooting: • Confirm that your message was delivered by looking in your sent box • Responses from us can sometimes end up in the Junk/Spam folder of your email account, depending on your personal email settings. • To ensure that new messages do not get lost in your spam or junk folders, adjust your email client’s filter settings to allow for incoming messages from firstname.lastname@example.org. • Because spam and junk mail filters vary between email clients (Gmail, Outlook, etc.), we recommend that you are following the spam filter settings instructions for your specific email client.
What do you love, dislike, or simply not understand about our site? We want to hear from you!
Our team regularly reviews customer feedback. Many of the improvements to our site and app are made as a result of input from our users. While we do our best to act quickly, some recommendations can take time to implement.
Please visit our feedback page to let us know your thoughts, suggestions or concerns.
No. However, we recommend that you are always present for the first clean to meet your cleaner. This allows you to show them your space and give specific instructions, if needed. 90% of our customers then give their cleaner a spare key for future cleanings so that they can let themselves in and out securely.
You have multiple options for your cleaner. You can leave a key in a hidden area, put a lock box out or provide a garage code. To leave notes for your cleaner, you can add Additional Information (your notes) on the Customer Details page when confirming and paying for your cleaning appointment. Leave any notes or request you may have for your cleaner in this area.
Yes, absolutely. From our cleaners to our payment processing systems, we work hard to ensure that our service is above your expectations, but is also reliable and secure. Cleaners go thru a strict screening process and reference checks are completed to ensure they meet our high standards.
We only use eco friendly, all natural cleaning products – Better for your health and your home. However if we can’t remove the grime off your toilet bowl or other area, we will occasionally use a stronger product to remove all stains.
Just ask! We are here to make your life easier so as long as we are able to do the job, we are glad to schedule extra care for your home. All we ask is that you discuss any additional services with us at least 24 hours prior to the appointment.
NSF – Non-Sufficient Funds. There is a $25.00 fee for payments that fail to process. If your credit card or debit card is compromised or you wish to change cards. It is your responsibly to update your payment information with us. Thank you in advance for your understanding.
Of course! Gifts cards are perfect for new parents, house warming gifts or just about any other occasion. The gift card is sent via email with a gift card code that can be used at checkout by the recipient.
Easy! Once you are ready to make payment and checkout with your order, You will see a section called “Apply Promo Code”. Enter the code from your gift card and the amount will automatically be subtracted from your total.